TEMPO.CO, Jakarta - Airports Council International World (ACI World) released its 2025 ASQ Customer Experience Awards on February 24, 2026. The list reveals the best-performing airports in terms of customer service, including those with the most dedicated staff, the most pleasant and clean airports, and the simplest airport journeys.
The awards are based on surveys of nearly 707,000 passengers worldwide, collected on-site, in person, and in multiple languages, from more than 100 airports. This ensures a representative representation of all passengers and reflects what travelers actually experience every day.
ACI World Director General Justin Erbacci said the awards reflect the collective efforts of airport teams and stakeholders worldwide. "Airports demonstrate that passenger satisfaction can continue to improve despite increasing pressures," he said in the ACI World announcement, as reported by Travel and Leisure Asia.
Overall Awards
According to information from the aci.aero website, the awards are divided into two broad categories: overall recognition and specific category recognition. The overall recognition includes the best airports in the arrival area: Bahrain International Airport (Bahrain, Bahrain), Chaudhary Charan Singh Lucknow International Airport (Lucknow, India), Clark International Airport (Mabalacat, Philippines), Kempegowda International Airport, Bengaluru (Bangalore, India), Mangaluru International Airport (Mangaluru, India), and Rajiv Gandhi International Airport (Hyderabad, India).
The best airports for departure, based on size and region in Indonesia, include Adi Soemarmo Airport in Solo and Pattimura International Airport in Ambon, for those with a capacity of less than two million passengers per year. For those with a capacity of 2 to 5 million passengers per year, these are Sultan Mahmud Badaruddin II Airport in Palembang, Sultan Syarif Kasim II Airport in Pekanbaru, Supadio Airport in Pontianak, and Yogyakarta International Airport.
For those with a capacity of 5 to 15 million passengers per year, these are Sultan Aji Muhammad Sulaiman International Airport and Sultan Hasanuddin International Airport in Makassar. I Gusti Ngurah Rai Airport in Bali serves 15 to 25 million passengers per year, and Soekarno-Hatta International Airport serves more than 40 million passengers per year.
Category Awards
Several airports in Indonesia received awards in specific categories. The cleanest airports were Adi Soemarmo Airport, Pattimura International Airport, Soekarno-Hatta International Airport, Sultan Aji Muhammad Sulaiman International Airport, and Yogyakarta International Airport.
The airports with the most dedicated staff were Sultan Hasanuddin International Airport, Sultan Mahmud Badaruddin II Airport, and Yogyakarta International Airport. These three airports also received awards in the pleasant airport category, along with Sultan Aji Muhammad Sulaiman Airport.
Additionally, airports that received awards in the simple travel experience category were Adi Soemarmo Airport, Pattimura International Airport, Sultan Aji Muhammad Sulaiman International Airport, Sultan Hasanuddin Airport, Supadio Airport, and Yogyakarta International Airport.
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